Questions, answered

Booking, paying, pickups, refunds and safety. If your question is not here, ask us on WhatsApp.

Booking and payment

How do I book a trip?

Open the package you want, fill in the booking form and press "Book on WhatsApp". WhatsApp opens with your details filled in. Send the message and we confirm the date, seats and final price with you.

How do I pay?

Payment is manual, by bKash, Nagad or bank transfer. Include the Transaction ID so we can verify it. Your booking is confirmed once the payment is verified, and bookings without payment proof within 12 hours of booking may be cancelled.

Are the prices on the site final?

Prices are estimated per person. Seasonal trips show a range because the price depends on the date. We confirm the exact price on WhatsApp before you pay.

Do I need ID to travel?

Yes. Give the legal name that appears on your NID or passport. Some areas, such as the Sundarbans and the Chittagong Hill Tracts, also need your NID or birth certificate number for permits.

On the trip

Where does the bus leave from?

Most trips leave on Thursday night from Gazipur (Joydebpur Shibbari), with more pickup points in Gazipur and Dhaka along the route. Each package page lists its pickup points and times.

What is included in the price?

On every trip: chair coach bus tickets, meals at quality restaurants, hotel or cottage accommodation where the trip includes a night stay, and a guide. Each package page lists exactly what is and is not included.

Is it safe for women and families?

Every trip has an experienced guide with you around the clock, and a dedicated female moderator for female travellers.

What happens if the weather or a closure stops the trip?

In extreme weather, political unrest or forest department closures (for example the Sundarbans closing for breeding season), we reschedule the tour or give you a credit note for future travel.

Cancellations and custom trips

Can I get a refund if I cancel?

14 or more days before departure: a 100% refund. 7 to 13 days before: a 50% refund. Less than 7 days before: no refund, because hotels and transport are already paid. Refunds go back to your original payment method within 5-7 business days.

Can you plan a trip that is not listed?

Yes. We plan custom tours anywhere in Bangladesh, and abroad to India, Nepal, Thailand, Indonesia and other South Asian countries. Message us on WhatsApp with where and when you want to go.

Still have a question?

Message us on WhatsApp and the team will reply.

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